This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Understanding the BMC Remedy SNMP Agent

During installation, you are prompted to install and configure the BMC Remedy Simple Network Management Protocol (SNMP) Agent. SNMP is a set of protocols that network administrators use to manage complex networks and to query server statistics data. BMC supports versions 1, 2c, and 3 of SNMP.

The BMC Remedy SNMP Agent monitors the AR System server and the BMC Remedy Distributed Server Option (DSO) processes.

If any of these processes change state (for example, if a process becomes inactive), the BMC Remedy SNMP Agent sends a trap (or notification) to a trap receiver. Each trap contains the following information:

  • Name of the process (for example, BMC Remedy AR System plug-in)
  • Name of the BMC Remedy AR System server associated with that process (for example, BMC Remedy AR System 1)
  • The state of that process (active =1, inactive =2)

You can also configure network management stations to query the BMC Remedy SNMP Agent about the state of the AR Monitor.

Check with your network administrator to see whether you must configure the BMC Remedy SNMP Agent and what specific configuration settings you must use.

If you do not configure the BMC Remedy SNMP Agent during installation, you can configure and start the agent later.

Related topic

BMC Remedy SNMP Agent configuration

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