This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Understanding application server passwords

All application servers must use a password to connect to the BMC Remedy AR System server. When you install BMC Remedy AR System, you must set the following application server passwords:

  • Local DSO User Password — Password required to use Distributed Server Option (DSO)
  • Application Service Password — Password for features such as Email Engine and Flashboards
  • Mid-Tier Administration Password — Password that the mid tier uses to access the AR System server

If any applications that use the application server passwords are already installed, make sure that the passwords you enter match the passwords for the corresponding applications. If a password does not match, the application will fail. The application server passwords are case-sensitive. To avoid authentication failures, application passwords must not exceed 20 characters.

Warning

When working with server groups, use the same DSO and Application Service password for all servers in the group.

When you install the AR System server, the installer sets the application server passwords in the ar.cfg or ar.conf file, and in the configuration files for any of the application servers that are installed at the same time. To change or set application server passwords after installation, you must make the change for the BMC Remedy AR System server and for the appropriate application server. To change an application server password on the AR System server, use the Connection Settings tab in the AR System Administration: Server Information form (accessed from the BMC Remedy AR System Administration Console).

If you change an application server password on the AR System server after installation, you must also change the corresponding password for the application server:

  • Mid Tier Administrator — Titled the "Admin Password" in the Mid Tier Configuration Tool
  • Email Engine — Updated in the EmailDaemon.properties file
  • Application Service for the Flashboards server
  • DSO

If you plan to use AR System server 8.0.00 with an older mid tier (for example, you are upgrading your server, but will continue to use an earlier mid tier while you test the new AR System server), set the administrator password for the earlier mid tier server. To do so, log on to the BMC Remedy Mid Tier Configuration Tool, click the AR Server Settings link, and add the password to that server.

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