This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Testing and confirming that the current server is working properly

After the server is rebooted, perform the procedures listed below to confirm that it is properly configured in server group mode and that everything is working properly.

Before you begin

Review server group planning to make sure that you understand how you want to distribute the applications and components in the server group, especially the following:

To test and confirm that the current server is working properly

  1. In a browser, open the AR System Server Group Operation Ranking form:
    http://<midTierServer>:<portNumber>/arsys/forms/
    <ARSystemServer>/AR+System+Server+Group+Operation+Ranking/
  2. Click Search in the top-left corner of the screen to view all current rankings.
  3. When you finish installing all the applications and components on all the servers in the server group, verify that all of the BMC applications and components are listed for all installed servers.
  4. Manually set the rankings of the applications and components in the servers in the server group.
    (Click the image to expand it.)

    You use the AR System Server Group Operation Ranking form to distribute the load; however, there are may different ways to do this and each decision is based on the specific implementation. Here you define the fail-over ranking of the applications and components in the remaining servers if, for example, Server 1 fails. For example, set the Approval Server on the second server to 2 and to 3 on the third server.

    Note

    If you used the BMC Remedy ITSM Suite Preconfigured Stack installer, you can skip the next step because all of the applications have already been installed on the current server.

Where to go from here

Configuring server groups

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Comments

  1. Carl Wilson

    Hi,

    the correct link for the Server Group Ranking form is:

    http://<midTierServer>:<portNumber>/arsys/forms/
    <ARSystemServer>/AR+System+Server+Group+Operation+Ranking/

    Cheers

    Nov 17, 2012 05:59
    1. John Stamps

      You're right. I'll fix it.

      Nov 17, 2012 07:45