Added BIRT report documentation
May 13, 2013: Using a BIRT editor to create or modify web reports explains how to use BIRT reporting tools with BMC Remedy Action Request System Web reports.
Added recommendations for configuring FTS on a non-AR System server
March 15, 2013: ARS 81 Configuring FTS on a non-AR System server describes how to configure Full Text Search on a non-AR System server.
Added recommendations for performance benchmarking BMC Remedy applications
December 7, 2012: Performance benchmarking BMC Remedy applications provides recommendations for benchmarking performance with BMC BSM products, batch processing of BMC Atrium CMDB, and a mixed benchmark of online and batch.
Added recommendations for performance tuning for BSM
December 5, 2012: Performance tuning for BSM provides recommendations for tuning the mid tier, AR System server, database server, and your overall system.