This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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SNMP introduction

Network administrators use Simple Network Management Protocol (SNMP) to manage complex networks through SNMP-compliant management consoles that monitor network devices. Network administrators and BMC Remedy AR System administrators can use BMC Remedy SNMP Agent to monitor BMC Remedy AR System and change its state.

The BMC Remedy SNMP Agent supports the following versions of SNMP:

  • Version 1 (community-based)
  • Version 2c (community-based)
  • Version 3 (user-based)

It supports the following levels of user-based authentication:

  • No authentication, no privacy (noAuthNoPriv)
  • Authentication only, no privacy (authNoPriv)
  • Authentication with privacy (authPriv)

The BMC Remedy SNMP Agent was developed using the net-snmp software toolkit, version 5.0.7. (For more information about the net-snmp toolkit, see http://www.net-snmp.org/.) The agent runs as a separate process on the same system as the AR System server and supports the following basic SNMP operations:

  • get
  • set
  • get-next
  • get-bulk (supported in SNMP v2c and v3)
  • trap
  • notification (SNMP v2c, SNMP v3)

The BMC Remedy SNMP Agent is compatible with all platforms that BMC Remedy supports. For a list of the compatible web application servers, see Checking system requirements and supported configurations.

If you skipped configuring the BMC Remedy SNMP Agent during installation of BMC Remedy Action Request (AR) System, or if you want to change its configuration, use the instructions in this section or visit http://www.net-snmp.org. Check with your network administrator about specific configuration settings to use.

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