This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Setting user preferences

This section contains information about options for setting centralized user and administrator preferences on the server.

Users can set individual preferences for the behavior and display characteristics of the clients they use. These preferences are stored centrally (on a designated preference server).

Centralized preferences help users who want to have the same settings and customizations available when they use multiple computers. Users who log in to web clients must use centralized preferences.

This section contains information about:

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  1. Lisa Singh

    The "Export to Word" function is kind of useless since it doesn't export the child pages - you have to export each one individually.

    If you designed the HTML so that it used HTML targets instead of linking to new pages it wouldn't be an issue since they'd all be on the same page when you exported to Word. The benefit of exporting to Word over PDF is that the Word document is easily editable with my own notes.

    Jul 19, 2013 07:13
    1. Ashwini Mathad

      Hi Lisa,

      Thank you for your comment. You can export to PDF using Scroll PDF, which exports the child pages too and then you can edit the PDF to add your notes/comments. We focus on PDF exports because the demand for PDFs is far greater than Word documents.

      We appreciate your inputs.


      Jul 19, 2013 09:29