This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Setting up FTS to search across multiple forms

You can set up full text search (FTS) to search across multiple forms.

To set up FTS to search across multiple forms

  1. Configure each form so that it can be included in a multiple-form FTS (see Configuring forms for multiple-form FTS).
  2. Configure the server for multiple-form FTS (see Configuring the relevancy weight for fields in a multiple-form FTS).
  3. Update the AR System Multi-Form Search form (see Performing searches on multiple forms).
  4. Create or modify a form and workflow that enable users to search across multiple forms (see Creating a form and workflow to search across multiple forms).

This section contains information about:

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