This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Server cannot find history or summary data

If you receive an error message that no history or summary data is found, or you see an empty chart, open the FB:History and FB:History Summary forms in a browser to see if data was collected. If there is no data in these forms, check the BMC Remedy Flashboards server log file (arfbserver.log) to see if the BMC Remedy Flashboards server retrieved the data. For example, when debug logging is enabled, you should see the following type of message:

- Executing history collection job for variable <variableName>

To enable debugging, open the server.conf file and set the value of the log_level property as follows:


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.