This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Preparing to install the Email Engine

Before installing the Email Engine, perform the following tasks:

  1. Install the Java Runtime Environment (JRE) on the computer that will run the Email Engine.
  2. If you want to install the Email Engine on a server where the BMC Remedy AR System server is already installed, ensure that the AR System server is running before installing the Email Engine so that the installation program can verify the version of the AR System server.
  3. Complete the preinstallation tasks for your computer environment.

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