This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Planning where software is installed in server groups

When installing server groups, make sure you know exactly what products you plan to install, and determine which servers will be running each product. BMC recommends that you install all products on all servers, and then to use the AR System Server Group Operation Ranking form to distribute the load; however, there are may different ways to do this and each decision is based on the specific implementation.

Create a list in a text file for each server and its IP address, as well as all accepted fully qualified names. This saves you time when configuring the other servers. Each server must have the same set of entries containing all resolvable names for each server. Do this for the database server and the load balancer, if used. In the installation instructions, a two-system server group is used and the systems have the following information. (Make sure to obtain similar information for your implementation before you start the installation process.)

The following example uses a format that you can easily copy and paste into the ar.cfg files on the servers in your server group. It includes the entire set of IP-Name entries for this example.


AR System Server 1:
IP-Name: svr_grp_tst0
IP-Name: svr_grp_tst0.svgroup.com
IP-Name: svr_grp_tst0.test.svgroup.com
IP-Name: 92.161.135.31

AR System Server 2:
IP-Name: svr_grp_tst3
IP-Name: svr_grp_tst3.svgroup.com
IP-Name: svr_grp_tst3.test.svgroup.com
IP-Name: 92.163.169.2

Database Server:
IP-Name: svr_grp_tst10
IP-Name: svr_grp_tst10.svgroup.com
IP-Name: svr_grp_tst10.test.svgroup.com
IP-Name: 192.168.112.40

Other Info Needed:
Server-Name (resolves to the load balancer name): RemedyServerGroup
Domain-Name: svgroup.com
Domain-Name: test.svcgroup.com
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