This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Planning BMC Remedy AR System installation in an enterprise environment

The following table helps you plan your BMC Remedy AR System implementation in an enterprise environment. Each link in the column leads you to key information about the component such as; knowledge of common issues that you might encounter, actions that you should avoid, security considerations, and third-party for your enterprise setup.

Topic AR System Server Mid tier Email Engine Assignment Engine Approval Server BMC Atrium CMDB

Upgrading tips

Before installing the Mid Tier

Preparing to install the Email Engine

Preparing to install the Assignment Engine

Preparing to install the Approval Server

Preparing the AR System server to install Atrium Core and other BMC applications


Security considerations for BMC Remedy AR System

Security considerations for BMC Remedy AR System

Securing incoming and outgoing email

Configuring the Assignment Engine

Security considerations for BMC Remedy AR System

Security considerations for BMC Remedy AR System

Access control

Access control

User authentication

Specifying internal and external authentication

Scalability and high availability

AR System server multithread architecture

Load Balancing

Using a load balancer with server groups

BMC Remedy Mid Tier recommendations

Load balancing with Email Engine

Distributed deployment

Distributed operations introduction

Where to integrate BMC Remedy AR System

Integration technologies

Integration capabilities

Integrating the Assignment Engine into an application

Integrating Approval Server with an application

Integrating with CMDB
Web servers and JSP/servlet engines

Preparing your web server

Proxy servers

Proxy server and load balancer settings

Single sign-on (SSO)

Single sign-on authentication systems integration

Log files and monitoring

Collecting diagnostics

BMC Remedy Mid Tier logging

BMC Remedy AR System Email Engine logging levels

Assignment engine logs

BMC Remedy Approval Server logging

BMC Atrium CMDB log files

Performance tuning

Performance Tuning

Performance tuning

Configuring Email Engine for maximum performance

Tuning performance for Approval Server

Tuning the BMC Atrium CMDB performance


BMC Remedy AR System standards

BMC Remedy AR System standards

Internationalization and localization

Language information

Language information

Accessibility (508)

Section 508 rules for application designers

Common problems and tips

Troubleshooting issues with BMC Atrium CMDB


Licensing Assignment Engine

Working with sample users

Import and reconciliation

Reconciling data

Links to federated systems

Configuring federated data in BMC Atrium CMDB

Making changes to classes or attributes Process overview for creating or modifying classes
Collecting information for support

Gathering information for support

Collecting BMC Remedy Mid Tier information

Collecting BMC Remedy Email Engine information

Collecting BMC Remedy Assignment Engine information

Collecting BMC Remedy Approval Server information

Collecting BMC Atrium CMDB information

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.