This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.


Use the following topics to help you plan for a BMC Remedy Action Request System installation.


Before you begin your planning process, review the Known issues and workarounds to understand any issues you might encounter.



Learn the available paths to install or upgrade the BMC Remedy  IT Service Management suite.

BMC Remedy ITSM Suite installation and upgrade paths

Plan your BMC Remedy AR System installation. Learn about the available features and configuration types.

Available BMC Remedy AR System features and configurations

Learn about the BSM Reference Stack and BSM Interoperability programs that provide information about certified environments in which you should install BMC Remedy Action Request System.

BSM environment recommendations

Learn about the deployment architecture and performance benchmarks and tuning for BMC Remedy AR System.

Deployment architecture

Learn the hardware and software requirements for installing and running BMC Remedy AR System

System requirements

Plan for securing your applications through encryption and other methods.


Learn about the standards followed by AR System server and BMC Remedy Mid Tier.

BMC Remedy AR System standards

Learn about what languages are supported and what considerations you should know when installing languages.

Language information

Plan your BMC Remedy AR System installation in an enterprise environment. Understand the information you need to consider before you proceed with the installation.

Planning BMC Remedy AR System installation in an enterprise environment

Learn about the methods of upgrading to the latest version of AR System and the ITSM Suite.

Planning to upgrade BMC Remedy AR System

Learn about the paths and scenarios involved with upgrading BMC Atrium Core.

Planning to upgrade BMC Atrium Core

Learn about server groups and what types of configurations you can set up.

Planning a server group installation

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.