This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Performing a new installation

This topic describes the basic steps required to install BMC Remedy AR System, BMC Atrium Core, and other BMC products.

Important

Before beginning your installation, review the Planning topics.

Prepare to install

Step

Task

1

Review the BMC Remedy AR System and BMC Atrium compatibility matrix for the latest, most complete information about platforms currently supported by BMC Remedy and BMC Atrium products.

Note

To access this information, you must log in with your BMC support login and password.

2

Review the requirements for your computer platform:
a. Review the hardware requirements for your computer platform.
b. Review the software requirements for your computer platform.
c. Review the 32-bit and 64-bit requirements for your computer.
d. Review the additional Atrium Core requirements.

3

Prepare your database before you start the installation.

4

Obtain licenses for BMC AR System Server and other BMC products.

5

Complete the MS Excel planning spreadsheet.

6

Download the installation files.

7

Prepare your environment to install.

8

Prepare your components and applications.

Run the BMC Remedy AR System and BMC Atrium installers

Step

Task

9

Run the AR System installation to install the AR System server and other features.

10

Back up the BMC Remedy AR System database. This enables you to restore BMC Remedy AR System to its pre-installation state if you encounter problems.

Note

The product workflow is installed in overwrite mode.

11

Run the BMC Remedy Mid Tier installation.

12

Activate the server and application licenses.

13

Run the BMC Atrium Core installation.

Run the application installers

Step

Task

14

Run the BMC IT Service Management installation.

15

Run the BMC Service Level Management installation.

16

Run the BMC Service Request Management installation.

Perform the post-installation procedures

Step

Task

17

Perform the AR System post-installation procedures.

18

Perform the BMC Atrium Core post-configuration procedures.

19

Perform the post-installation procedures:

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