This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Navigating by using bookmarks

You can click the bookmarks in the RTF fields and navigate to the associated field, text, or page.
The following are the limitations or known issues are associated with this feature:

  • You cannot create bookmarks. To use the bookmarks feature, you must import articles containing bookmarks in it.
  • The UI features and the font attributes such as, color, size, and style might vary in edit mode for RTF fields and Rich Text in Place fields, when you compare them with non-edit mode fields.
  • Bookmarks for RTF fields and Rich Text in Place fields work in non-edit mode only.
  • You cannot define RTF field styles by using standard HTML tags. You must use classes defined in a .css file.
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