This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Navigating between overlays and overlaid objects

This section describes how to navigate between overlays and overlaid objects.

It is often useful to be able to compare an overlay to its origin object.

  1. In Best Practice Customization mode, right-click on an overlay object.
  2. Select Open Selected > Overlaid.
    The overlaid object is opened in read-only format in the appropriate editor.
    To create an editable custom version of the overlaid object, use the File > Save As command. A copy of the overlaid object is saved as a custom object.

To identify new functionality in an upgraded application object, you can compare the object with the corresponding overlaid object from an earlier release by opening both objects in BMC Remedy Developer Studio. If those objects are on different servers, use the following procedure to open the upgraded object from the overlaid object:

  1. In BMC Remedy Developer Studio, and log on to the server that contains the overlaid object and the server that contains the upgraded object.
  2. If you are not in Base Development mode, switch to that mode.
  3. Right-click the overlaid object, and select Open Selected > name_of_server_containing_upgraded_object.

    Note

    The context menu contains only the names of servers to which BMC Remedy Developer Studio is logged in and on which an object with the same name as the selected object resides.

    The object on the selected server that has the same real name as the selected object is opened in an editor.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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