This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Modifying requests

If you have permissions, you can modify requests.

You can modify individual requests or a group of requests. If you change several requests at once, fill in only the fields that you want updated on every request that you have selected.

Changes made to the Status field are recorded in the request's status history. You can view a list of these changes in the Status History window (select View > Status History).

The dialog box displays the default name of the field (Status), which can be changed by the administrator.

The following topics provide information about how to modify requests:

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