This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Load balancing with Email Engine

To achieve a load balance with an email engine with multiple mailboxes, follow these steps:

  1. Install the Email Engine on different machines.
  2. Add following attribute in each EmailDaemon.properties file:
    com.bmc.arsys.emaildaemon.Mailboxes=
  3. Give different names to each mailbox, so that each installed email engine will work for only a particular mailbox.
  4. Ensure that all of the email engines refer to the same AR System server.

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