This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Keyboard shortcuts

This topic provides information about the following BMC Remedy AR System keyboard shortcut keys:

The term focus refers to keyboard focus, not to virtual cursor positions defined by certain assistive technologies.

Panel field shortcut keys

Panel field shortcut keys

Key

Description

LEFT ARROW RIGHT ARROW

If the focus is on a tab selector (an anchor link), sets focus to the next or previous tab selector without displaying it. Press ENTER to display the selector.

ENTER

If the focus is on a tab selector, displays the page.

Character field menu shortcut keys

In the Section 508 accessibility mode, the following shortcut keys do not work. To access a character menu in 508 mode, you must be in Virtual PC Cursor (Non-Forms) mode.

For more information, see Making your application accessible - Section 508 compatibility.

Character field menu shortcut keys

Key

Description

UP or DOWN ARROW

Moves focus through the menu items. Press ENTER to fill the field with the menu selection.

RIGHT ARROW

If the selected item is a submenu, opens and sets focus to the submenu.

LEFT ARROW

Dismisses the submenu and sets focus to the upper level menu. If focus is at the top level, no action occurs.

Form action shortcut keys

These keys work only when the corresponding form action button is visible and enabled.

Form action shortcut keys

Key

Description

CTRL+ALT+F2

Switches to New Request mode

CTRL+ALT+F3

Switches to New Search mode.

CTRL+ALT+ENTER

In New or Modify mode, saves the changes. In Search mode, performs the search.

CTRL+ALT+L

Clears all field values.

CTRL+ALT+U

Sets default field values.

CTRL+ALT+H

Shows status history values.

CTRL+ALT+S

Sets focus to the Advanced Search Bar input field.

Note

In some browsers, the CTRL+ALT+F2 and CTRL+ALT+F3 shortcuts do not work. Alternatively, click the New Request and New Search buttons on the toolbar to switch modes. This is keyboard accessible because you can tab through the toolbar.

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