This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Integrating the BMC Remedy Assignment Engine into an application

This section explains how to integrate the BMC Remedy Assignment Engine with your application, starting with the following overview of the process.

To integrate the BMC Remedy Assignment Engine with your application

  1. Create a form that holds the assignees, and add the appropriate Assignment Engine fields to this form. See Preparing for the auto-assignment process.

    Tip

    For simple applications, you could use the User form to hold this information.

  2. In the request form to which you want to assign users, create the fields that the Assignment Engine sets on assignment. See Preparing for the auto-assignment process.
  3. Create or add the assignee and request forms to the Assignment Engine. See Adding assignee and request forms.
  4. Create rules for assignments. See Adding assignment rules.
  5. Create processes for assignments. See Adding assignment processes.

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