This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Integrating Approval Server with an application

To link your application to the approval server and configure the approval process, you must perform the following tasks:

  • Creating an approval request form that requesters will use to enter approval requests
  • Creating two join forms that join your approval request form with two different approval server supporting forms
  • Running the arjoinfix utility to configure the join forms for the approval server
    The following approval server forms are used to create respective joins with the approval request form:
    • AP:Detail
    • AP:Detail-Signature (a join of AP:Detail and AP:Signature created at the Approval Server level)
  • Entering the approval request form in AP:Administration
  • Defining the processes and rules in AP:Administration
  • Adding workflow (at least one filter) to the approval request form that will start the approval process
  • Adding notifications to your process

The topics in this section describe procedures for the first three actions, as well as adding notifications:

To create processes and rules, see:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Indusind Bank

    On integrating Work Order with Approval engine will the Approver require Fixed license to approve requests or will the floating license suffice?

    Sep 13, 2017 05:11
    1. Anagha Deshpande


      I will check this with the SME and will respond back.



      Sep 13, 2017 10:16
      1. Anagha Deshpande


        The approver with floating license suffices the situation.



        Sep 24, 2017 10:39