How BMC Remedy Distributed Server Option manages distributed business requests
BMC Remedy Distributed Server Option (DSO) enables you to transfer requests between servers and to keep copies of a request synchronized across multiple servers, even if those servers are geographically dispersed. DSO is available for Microsoft Windows and UNIX platforms.
DSO has many uses, including:
- Transferring requests to the location where they are processed
- Transferring requests between regions in a customer support environment that operates 24 hours a day, 7 days a week
Depending on your environment, using DSO as a database synchronization engine might not provide real-time distribution of all data to all users. Before you implement DSO for this use, your environment should be evaluated to verify that DSO can perform as expected in it.
- Creating a distributed knowledge base
- Archiving old requests
If you have a server dedicated to archiving, DSO can send closed requests to the that server.