This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Form views

A form view is what users see when they open a form in a browser. Form views are versions of an original form and can exist only after the initial creation of a regular form. (For information about creating regular forms, see Creating and managing forms.)

Every form has one default view. As an administrator, you can create additional views of the same form, each defined for a unique purpose, locale, or view type. You specify default views to determine which view of a form opens in a browser. An administrator might define views for the following environments:

  • Different locale — Views for specific languages or regions.
  • Different user roles — Customized views for requesters, frontline staff, backline staff, or managers.
  • Hardware dependencies — Views that allow for the size of a monitor, such as laptop or desktop. This is useful for legacy systems without scalable fonts.
  • Purposes other than a form — Views that are used only when invoked as a dialog box using an active link.

For more information, see the following topics:

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