This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Flashboard display errors

This section describes some of the display-related BMC Remedy Flashboards error messages. The messages are displayed in the Flashboard field on the form or as a separate message box.

  • Page cannot be displayed
    • Is the BMC Remedy Mid Tier running and functioning correctly?
    • Did you enter the default web path in the Advanced tab of the AR System Administration: Server Information form?
  • Could not log into the server
    Is the BMC Remedy AR System server running and functioning correctly?
  • Cannot display a graph that contains more than 3000 data points
    The number of data points to be plotted on a flashboard exceeds a configurable limit set by Microsoft. The default is 3000 data points.
    To increase this limit, add the following property to the config.properties file, which is located in the midTierInstallDirectory/WEB-INF/classes directory:
    flashboards.maxDataPoints=numberOfDataPoints

    For example:
    flashboards.maxDataPoints=4000

    Note

    Do not exceed 10,000 points.

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