This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Downloading the installation files

This page explains how to obtain the files that you need for installation. To understand which files you are entitled to download based on the licenses that you purchased, see License overview.

Files to download

The following tables provide the files available on the BMC Software EPD web site for the components for which installation is explained in this space. You download them according to the instructions in Downloading the files:

Note

You might have some or all of these products installed at your site. If so, compare the versions of your installed products to the versions that are listed in this table. If you are already using a version that is listed in the table, do not reinstall that product.

BMC Remedy AR System

 Table

Hyperlink on EPD page

Files downloaded from hyperlink

AR System Clients: Developer Studio, Data Import Version 8.0.00 - Windows

Installer for BMC Remedy AR System clients:

  • ARSuiteKitclient.zip
    (Microsoft Windows)

AR System Server, Mid-Tier, Flashboards Server, Email Engine, Assignment Engine, Approval Server and Clients Version 8.0.00

Installers for BMC Remedy AR System server, components, and clients:

  • ARSuiteKitAix.tar.gz
    (IBM AIX)
  • ARSuiteKitHpuxItanium.tar.gz
    (HP-UX Itanium)
  • ARSuiteKitLinux.tar.gz
    (Linux)
  • ARSuiteKitWindows.zip
    (Microsoft Windows)
  • ARSuiteKitSolaris.tar.gz
    (Oracle Solaris)

Third Party Supplementary Materials Files - 241861 [Not Required to Install this BMC Product]

Compressed file for the third party supplementary materials files:

  • ARSSupplement.tar.gz

License Information for BMC Remedy AR System Server Version 8.0.00

Document listing the license key requirements for BMC Remedy AR System server 8.0.00:

  • EPOD REMEDY ARSYSTEMSERVER LICENSE KEY INFORMATION.doc
    (applicable to all supported platforms)

Offline Documentation - BMC Remedy AR System, BMC Remedy Migrator, BMC Remedy Encryption 8.0.00 

This zip file contains an archived version of the online documentation for BMC Remedy AR System 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

BMC Remedy Migrator

 Table

Hyperlink on EPD page

Files downloaded from hyperlink

Remedy Migrator Version 8.0.00

Installer for BMC Remedy Migrator:

  • MigratorWindows.zip
    (supported on Microsoft Windows only)

License Information for Remedy Migrator Version 8.0.00

Document listing the license key requirements for BMC Remedy Migrator:

  • EPOD_REMEDYAPPLICATIONS_LICENSEKEY.doc

Offline Documentation - BMC Remedy AR System, BMC Remedy Migrator, BMC Remedy Encryption 8.0.00

This zip file contains an archived version of the online documentation for BMC Remedy AR System 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

BMC Remedy Encryption Premium Security

 Table

Hyperlink on EPD page

Files downloaded from hyperlink

Encryption Premium Security Version 8.0.00 

Installer for BMC Remedy Encryption Premium Security: 

  • PremiumSecurityAix.tar.gz
    (IBM AIX)
  • PremiumSecurityHpuxItanium.tar.gz
    (HP-UX Itanium)
  • PremiumSecurityLinux.tar.gz
    (Linux)
  • PremiumSecurityWindows.zip
    (Microsoft Windows)
  • PremiumSecuritySolaris.tar.gz
    (Oracle Solaris)

License Information for Remedy Encryption Premium Security Version 8.0.00 

Document listing the license key requirements for BMC Remedy Encryption Premium Security:  

  • EPOD_REMEDYAPPLICATIONS_LICENSEKEY.doc
    (applicable to all supported platforms)

Offline Documentation - BMC Remedy AR System, BMC Remedy Migrator, BMC Remedy Encryption 8.0.00

This zip file contains an archived version of the online documentation for BMC Remedy AR System 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

BMC Remedy Encryption Performance Security

 Table

Hyperlink on EPD page

Files downloaded from hyperlink

Encryption Performance Security Version 8.0.00 

Installer for BMC Remedy Encryption Performance Security: 

  • PerformanceSecurityAix.tar.gz
    (IBM AIX)
  • PerformanceSecurityHpuxItanium.tar.gz
    (HP-UX Itanium)
  • PerformanceSecurityLinux.tar.gz
    (Linux)
  • PerformanceSecurityWindows.zip
    (Microsoft Windows)
  • PerformanceSecuritySolaris.tar.gz
    (Oracle Solaris)

License Information for Remedy Encryption Performance Security 8.0.00

Document listing the license key requirements for BMC Remedy Encryption Performance Security:  

  • EPOD_REMEDYAPPLICATIONS_LICENSEKEY.doc
    (applicable to all supported platforms)

Offline Documentation - BMC Remedy AR System, BMC Remedy Migrator, BMC Remedy Encryption 8.0.00

This zip file contains an archived version of the online documentation for BMC Remedy AR System 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

BMC IT Service Management

 Table

Hyperlink on EPD page

Files downloaded from hyperlink

BMC Remedy ITSM Applications (Service Desk/Change Management/Asset Management/Knowledge Managment) Version 8.0.00

  • BMCRemedyITSMSuite8.0.00.aix.tar.gz (IBM AIX)
  • BMCRemedyITSMSuite8.0.00.hpux-itanium.tar.gz (HP Unix)
  • BMCRemedyITSMSuite8.0.00.linux.tar.gz (Linux)
  • BMCRemedyITSMSuite8.0.00.solaris.tar.gz (Solaris)
  • BMCRemedyITSMSuite8.0.00.windows.zip (MS Windows)

Read This First (Obtaining the Installation Files) - BMC Remedy IT Service Management Suite Version 8.0.00

A link to the BMC Remedy IT Service Management suite page: Downloading the BMC Remedy IT Service Management suite installation files

Offline Documentation - BMC Remedy ITSM Applications (Service Desk/Change Management/Asset Management/Knowledge Management) Version 8.0.00

  • BMCAssetManagement_8.0.00_doc.zip
  • BMCChangeManagement_8.0.00_doc.zip
  • BMCServiceDesk_8.0.00_doc.zip
  • BMCKnowledgeManagement_8.0.00_doc.zip
  • BMCRemedyITSM_8.0.00_doc.zip
    These zip file contain an archived version of the online documentation for BMC Remedy IT Service Management 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

Read This First - BMC Service Management Process Model for Service Support and Service Delivery Version 7.6.04

SMPM_80_ReadFirst.pdf

License Information for BMC Remedy IT Service Management Suite Version 8.0.00

EPD_RemedyLicenseInformation-1.doc

BMC Remedy ITSM Suite Preconfigured Stack Installer 8.0.00 for Microsoft Windows 2008 (64-bit) on Microsoft SQL 2008 (64-bit)

BMCRemedyITSMSuitePreconfiguredStack8.0.00.Windows_mssql.zip

BMC Remedy ITSM Suite Preconfigured Stack Installer 8.0.00 for Microsoft Windows 2008 (64-bit) with Oracle 11g (64-bit)

BMCRemedyITSMSuitePreconfiguredStack8.0.00.Windows_oracle.zip

BMC Remedy ITSM Suite Preconfigured Stack Installer 8.0.00 for Solaris 10 on Oracle 11g (64-bit)

BMCRemedyITSMSuitePreconfiguredStack8.0.00.Solaris.tar.gz

BMC Remedy ITSM Suite Preconfigured Stack Installer 8.0.00 for Red Hat Linux 5 Update 5 (64-bit) on Oracle 11g

BMCRemedyITSMSuitePreconfiguredStack8.0.00.Linux.tar.gz

BMC Configuration Drift Management 7.5.00

Drift_7.5.00_windows.zip

BMC Remedy Link Version 7.1.00 for Microsoft Project

BMCRemedyLink7100_MSproject.zip

BMC Atrium Core

 Table

Hyperlink on EPD page

Files downloaded from link

BMC Atrium Core SDK Version 8.0.0 Platform Language

Javadoc, APIs, libraries, samples, and the .JAR and .DLL files from the \bin directory that are used to develop interfaces or program with APIs.

  • atrium80_sdk_.aix.tar.gz
    (IBM AIX)
  • atrium80_sdk_.hpia64.tar.gz
    (HP-UX Itanium)
  • atrium80_sdk_.linux.tar.gz
    (Linux)
  • atrium80_sdk_.solaris.tar.gz
    (Oracle Solaris)
  • atrium80_sdk_.win.zip
    (Microsoft Windows)

BMC Atrium Core Version 8.0.0 Platform Language

Installer and product files for BMC Atrium Configuration Management Database and BMC Atrium Core Web Services.

  • atrium80.aix.tar.gz
    (IBM AIX)
  • atrium80.hpia64.tar.gz
    (HP-UX Itanium)
  • atrium80.linux.tar.gz
    (Linux)
  • atrium80.solaris.tar.gz
    (Oracle Solaris)
  • atrium80.win.zip
    (Microsoft Windows)

BMC Atrium Integrator Version 8.0.0 Platform Language

Installer and product files for Atrium Integrator server and client.

  • atriumintegrator80.client.server.win.zip
    (Microsoft Windows)
  • atriumintegrator80.server.aix.tar.gz
    (IBM AIX)
  • atriumintegrator80.server.hpia64.tar.gz
    (HP-UX Itanium)
  • atriumintegrator80.server.linux.tar.gz
    (Linux)
  • atriumintegrator80.server.solaris.tar.gz
    (Oracle Solaris)

BMC Atrium Core Documentation and Online Help Version 8.0.0 Language

Online help installers and zip file that contains an archived version of the online documentation for BMC Atrium Core 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release.

  • BMCAtriumOfflineDoc8.0.00.zip
  • BMCAtriumOnlineHelp8.0.00.zip

BMC Service Request Management

 Table

Hyperlink on EPD page

Files downloaded from hyperlink

BMC Service Request Management 8.0.00

  • BMCServiceRequestManagement8.0.00.aix.tar.gz (IBM AIX)
  • BMCServiceRequestManagement8.0.00.hpux-itanium.tar.gz (HP-UX Itanium)
  • BMCServiceRequestManagement8.0.00.linux.tar.gz (Linux)
  • BMCServiceRequestManagement8.0.00.solaris.tar.gz (Oracle Solaris)
  • BMCServiceRequestManagement8.0.00.windows.zip (Microsoft Windows)

Offline Documentation – BMC Service Request Management 8.0.00

BMCServiceRequestManagement_8.0.00_doc.zip

This zip file contains an archived version of the online documentation for BMC Service Request Management 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release. |

BMC Service Level Management

 Table

Link on EPD page

Files downloaded from link

BMC Service Level Management 8.0.00

Installers for BMC Service Level Management:

  • ServiceLevelManagement8.0.00.aix.tar.gz (IBM AIX)
  • ServiceLevelManagement8.0.00.hpux-itanium.tar.gz (HP-UX Itanium)
  • ServiceLevelManagement8.0.00.linux.tar.gz (Linux)
  • ServiceLevelManagement8.0.00.solaris.tar.gz (Oracle Solaris)
  • ServiceLevelManagement8.0.00.windows.zip (Microsoft Windows)

Downloading the files

The BMC Remedy AR System installation program includes the latest service packs and patches. If you just installed the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for BMC Remedy AR System, you will perform an upgrade of the product to apply the latest changes. You can find information about service packs and patches under What's new.

  1. Create a directory in which to place the downloaded files.

    Note

    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
  7. Locate the BMC Remedy IT Service Management Suite.
  8. Locate the version you are installing, such as BMC Remedy IT Service Management Suite 8.0.00, and expand its entries.
  9. Select the check boxes next to the installation files, documentation, and (if available) associated prerequisites and technical bulletins, that you need to download. For example: BMC Remedy AR System Server  to show the available versions.
  10. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Where to go from here

Preparing your database

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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