This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Documentation enhancements in version 8.0.00

BMC is combining documentation for the following 8.0.00 products and is releasing the documentation on the BMC Online Technical Documentation portal:

  • BMC Remedy AR System Server
  • BMC Remedy Encryption Performance Security
  • BMC Remedy Encryption Premium Security
  • BMC Remedy Migrator

For information about the portal, see Help for BMC Online Technical Documentation.

Conversion from PDF to online format

The product documents and white papers previously available in the Adobe Acrobat PDF format from the Product Documentation (A - Z Supported Product List) pages are now available in online format. To locate content from 7.6.04 PDF documents that has moved to the documentation portal, see Locating PDFs and white papers in the online documentation.

Help system changes

The following Help systems were deprecated or replaced in this version:




BMC Remedy User Help

Instructions for using BMC Remedy User


BMC Remedy Alert Help

Instructions for using BMC Remedy Alert


BMC Remedy Browser Help

Instructions for using AR System forms in browsers

The Offline Documentation file contains an HTML version of the BMC Remedy AR System online documentation. For instructions on downloading the Offline Documentation file, see Downloading the installation files.


The BMC Remedy AR System online documentation contains the latest information.

Configuring FTS in a server group for performance and reliability

Documentation on configuring full text search (FTS) in a server group to increase performance and reliability is available. For more information, see Tuning FTS for performance and stability in a server group.

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