This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Displaying FTS weight in a results list

In the Results List Fields page of the Form Properties dialog box, you can configure results lists to display the FTS weight for all requests retrieved.

To display FTS weight in a results list

  1. In BMC Remedy Developer Studio, open the form for which you want to define the results list format.
  2. Choose Form > Form Properties.
  3. In the Form Properties dialog box, click the Results List Fields link.
  4. Click Add.
  5. In the Field Selector dialog box, select WEIGHT, and click OK.
    The WEIGHT field displays the weighted value of retrieved BMC Remedy AR System requests when you create a results list in the browser. If sorted by descending weight, the requests are listed in order, based on a relevance factor calculated by the search engine.
  6. If necessary, specify a Separator and Width.
  7. Click OK.
  8. Save the form.
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