This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Determining how your application should work

When designing filters, escalations, and active links that define the workflow process for your application, consider the following issues:

  • What is your current workflow process? Create a flowchart that describes your current problem-solving process (for example, see the following figure).
  • What events in your process trigger specific actions? Can you use shared workflow?

Workflow process example
(Click the image to expand it.)

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