This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Creating requests

A request is a record related to a specific task. For example, a request could be a description of a software problem or a purchase order from a customer.

When you create a request, you enter each piece of information about the request in a field. When you save the request, it is added to the database.

If you have permissions, you can open requests and modify them. Only administrators and sub-administrators can delete requests.

To create a new request

  1. Open the form.
  2. Click New Request.
  3. Fill in the appropriate fields in the form.
  4. Click Save.
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