This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Converting custom objects to origin objects

You can convert custom objects to origin objects only in Best Practice Customization mode of BMC Remedy Developer Studio.


Follow this procedure only if the Best Practice Conversion utility has converted an origin object into a custom object. Other than this, if you follow this procedure, application upgrades will fail and you will not be able to distinguish customizations from original objects.

When converting the following custom objects to origin objects, first convert the related forms and workflow to origin objects, and then convert the objects themselves:

  • Active link guides
  • Filter guides
  • Local applications
  • Deployable applications
  • Packing lists


When an object is converted from a custom object to an origin object, the next BMC Remedy AR System server or BMC Remedy AR System application upgrade might overwrite the object and all customizations are lost. Also, if you do not convert all the related objects correctly, certain runtime failures might occur. For example, if a field has a reference to a custom menu and if the field and form are converted to origin objects, but the custom menu is not converted, then at runtime, the menu is not displayed for that field.

To convert a custom object to an origin object

  1. From the Object list, select a custom object.


    You can convert multiple objects by pressing the Shift key and selecting the objects from the list.

  2. Right-click the object or objects and select Convert to Base.
  3. When prompted for confirmation, click OK.
    If you convert a custom form to an origin form, BMC Remedy AR System server also converts the corresponding views and fields to origin views and fields. However, if required, you must explicitly convert the associated workflow.

    You can explicitly convert custom views and fields to origin views and fields.

To convert a custom field to an origin field

  1. Open an overlay form.
  2. On the editor or the Outline tab, select a field on the form.
  3. Right-click the field and select Convert to Base.


    To verify whether custom fields are converted to origin fields, use the Outline view.

To convert a custom view to an origin view

  1. Open an overlay or custom form.
  2. On the editor, select the custom view.
  3. From the Form menu, select Convert to Base.
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