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Contents of the logs

The general format of all the log messages in the text file format is:

(<timeOfEvent>),<severityOfEvent>,<sourceOfEvent>, <eventMessageContent>

For example:

(Jul 17 2008 01:10:28.123 AM -05:00),CONFIG,com.bmc.install.builder.
   LOG EVENT {Description=[CREATED InstallationTask],Detail=[com.bmc.install.product.arsuitekit.ARSuiteKitProjectInitializationInstallationTask]}

This message indicates a LOG EVENT message that occurred on July 17, 2008, at 1:10:28 a.m. with a severity level of CONFIG from a InstallationTaskAction source class.

The severity levels from highest to lowest values are:

  • SEVERE (appears in red in the log viewer)
  • WARNING (appears in yellow in the log viewer)
  • INFO
  • FINE

The following table describes the main log message types.

Log message types

Message type



Describes the following types of information:

  • The start and end of installation tasks (installer logic and behavior) and installation screens.
  • The setting of installation properties. These properties can be set and controlled by the platform itself, or they can be set based on user input fields.
  • General informative data. The structure and content within the description text varies across products.


Describes how much of a task is completed. These messages correspond to progress bar updates and the localized resource keys that are used to determine messages on the progress bar.


Describes failures with stack traces.

Summary section

Provides a summary at the end of the log that contains the same type of data shown on the installation summary screen (for example, whether the installation was successful or unsuccessful, and if unsuccessful, what features failed to install).

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