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Configuring the Report Settings page

The Report Settings page appears in the Mid Tier Configuration Tool and the AR Web ReportViewer Configuration Tool. It enables you to configure report settings for BMC Remedy Mid Tier and the AR Web ReportViewer. BMC Remedy Mid Tier uses the Reporting Working Directory option for all report types, but the other settings on this page apply only to Crystal reports.

The Report Settings page displays different options, depending on your installed configuration:

  • If the AR Web ReportViewer is installed with the mid tier, additional settings specific to BusinessObjects Enterprise and Crystal Reports Server appear on the Report Settings page in the Mid Tier Configuration Tool.
  • If the AR Web ReportViewer is installed without BMC Remedy Mid Tier, the AR Web ReportViewer Configuration Tool is also installed. It is a subset of the Mid Tier Configuration Tool that contains only those settings needed to configure the AR Web ReportViewer.

This section describes all the possible settings on the Report Settings page. For additional information about the AR Web ReportViewer and using BMC Remedy Mid Tier with Crystal reports, see Using Crystal reports with BMC Remedy AR System.

If the AR Web ReportViewer is installed without the mid tier, you can access the AR Web ReportViewer Configuration Tool from the BMC Software entry in the Windows Programs menu, or by using the URL to configreport.jsp, for example, http://<ARWebReportViewerHost>/arreports/shared/config/configreport.jsp.

Report Settings page with AR Web ReportViewer installed (all options)

(Click the image to expand it.)

Report Settings page parameters

The following table lists the parameters for the Report Settings page.

Report settings

Setting Description
Crystal/BO Report Engine Deployment (Mid Tier Configuration Tool only)

How you are deploying your BOXI or Crystal Reports report engine:

  • No Report Engine — Select this if you are not using Crystal reports.
  • BOXI/Crystal Report Server on this machine — This selection appears only when BMC Remedy Mid Tier is installed on the Crystal reports server.
  • BOXI/Crystal Report Server on a different machine without a mid tier but with AR Web ReportViewer installed.
  • BOXI/Crystal Report Server on a different machine with a mid tier.
Reporting Working Directory The working directory where BMC Remedy Mid Tier deposits report definitions to be picked up by the relevant report engine (Web, BMC Remedy AR System, or BOXI/Crystal). Enter the complete (absolute) path for this directory, for example: ARSystemInstallDir\midtier\reports If this directory is not under the web server's root document directory, configure your web server with a virtual directory to point to this directory.
BOXI/Crystal Reports Server Location (Mid Tier Configuration Tool only)

The URL prefix, including the host name and port number, if any, used to access the mid tier or AR Web ReportViewer on the BOXI or Crystal Reports server. For example, if the URL for BMC Remedy Mid Tier on the BOXI or Crystal Reports server machine is http://<hostName>:8080/arsys/, enter http://<hostName>:8080

If the context path is not arsys, then include the context path: http://<hostName>/<contextPath> or http://<hostName>:<portNumber>/<contextPath>

CMS Machine Name Host name of the computer where the Crystal Reports Management server resides. Do not include the port number.
CMS Machine Connection Details

The Crystal reports product you are using:

  • BusinessObjects Enterprise
  • Crystal Reports Server Select one of these products, and then enter the following information:
  • AR System ODBC Data Source Name — The name of the system DSN.

If this field is blank, the default system DSN, AR System ODBC Data Source, is used. This is the recommended configuration. (The ODBC driver is installed on the Crystal reports server when the mid tier or AR Web ReportViewer is installed.)

  • CMS Folder Name — (BusinessObjects Enterprise only) The name of the folder where the Crystal reports are published.
  • CMS User Name and CMS Password — (BusinessObjects Enterprise only) The user name and password of a user with full administrator rights in the CMS. BMC Remedy Mid Tier uses this user information to log on to the CMS and publish the reports.

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