This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Configuring the Assignment Engine

You can configure the following properties in the ar.cfg file:




The total number of worker threads that process various assignment requests. AE-Worker-Threads: <numberOfWorkerThreads>
You can also configure the AE-Worker-Threads property from the AR System Assignment Engine: Server Settings tab. Specify a value in the Number of Threads box.


If you modify the value of AE-Worker-Threads or Number of Threads, you must restart the server for the changes to take effect.


The time interval (in minutes) after which the Assignment Engine checks for any pending entries for Assignment. AE-Poll-Interval: <time>


The following properties are now obsolete:

  • AE-Trace
  • AE-Trace-File
  • AE-Log
  • AE-Log-File

Assignment Engine security

Assignment Engine uses the encrypted password for the user Remedy Application Service, available in the ar.cfg (ar.conf) file for making any back end calls to BMC Remedy AR System.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Scott Skeate

    There used to be an AE-RPC-Socket parameter.  Is this obsolete now too?

    I don't think it is.  See:

    What is the recommended setting for AE-Worker-Threads?  Are these threads only for logging?  That is what it looks like from the configuration form as the number of threads is only enabled when logging is enabled.

    Sep 15, 2014 05:00
    1. Prachi Kalyani

      Hello Scott,

      Thank you for your comment. The AE-RPC-Socket parameter is not obsolete. The parameter is used in configuring a private queue for Assignment Engine.

      The AE-Worker-Threads parameter can be used for logging, but not only for logging. The parameter is used for other assignment requests as well. The default value for AE-Worker-Threads parameter is 4.

      Hope that helps!



      Sep 19, 2014 04:06
      1. Scott Skeate

        Since you say that the worker threads are used for more than just logging, though they are enabled to be modified only if AE logging is set to enabled, does this mean that if a Private-RPC-Queue is set up for AE, it should be configured with the same number of threads as the number of Worker Threads?

        Sep 19, 2014 03:13
        1. Sujata Pawar

          Hello Scott,

          Thank you for your comment.

          Enable Assignment Engine log and Number of threads are two separate entities.

          We have identified a UI defect that the Number of threads field is enabled only after clicking the Enable Assignment Engine log, and our team is working to get the defect fixed. Ideally, you should be able to set the Number of threads even when you do not Enable Assignment Engine log. Also, if you set up a Private-RPC-Queue for AE, it need not be configured with the same number of threads as the number of Worker Threads.


          Dec 29, 2014 04:20
  2. Scott Skeate

    If the default worker threads is 4, what would be the recommended minimum for threads in the Private-RPC-Queue for AE?

    Mar 17, 2016 12:03