This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Configuring RSS feeds

Consider the following example:

Steven is an administrator who works in the IT department of a company. He wants to subscribe to RSS feeds so that his entire team can receive RSS feeds through the RSS feed clients. He logs in and configures RSS feeds by using the AR System Feed Definition form. Steven then selects the required links from the mid tier and copies the link to his favorite RSS feed client. He and his team now start receiving RSS feeds through that RSS feed client.

Pre-requisites

You must configure the mid-tier to make sure that the Fully Qualified Domain Name (FQDN) is specified for the AR System server name. For this, open the BMC Remedy Mid Tier Configuration Tool and click AR Server Settings. Make sure that the Domain Name is specified for the AR Server Name. For more information about configuring the AR Server Settings, see Configuring the AR Server Settings page.

Note

If the domain name is not specified for the AR Server Name, an internal error is displayed when you try to access RSS Feed.

If an internal error is displayed even after specifying the correct domain name in the mid tier, check the entry in the AR System Server to Key Map form. The entry in this form must be a FQDN of the AR Server Name, the same as configured in the mid tier. If there is a mismatch, correct the entry in the AR System Server to Key Map form to match the value in the mid tier. Make sure that the FQDN of the remote AR System server can be resolved using the Domain Name System (DNS) from the central mid tier server and from the remote mid tier server.

To enable RSS feeds

  1. Open the AR System Feed Definition form and enter the required information, and save the form.
    For more information, see Defining RSS feeds through the AR System Feed Definition form.

    Note

    If you are configuring RSS feeds, you must have administrative rights. However, to which RSS Feeds a user can subscribe to depends on the subscribers who are listed in the permitted subscribers list.

  2. As an administrator, subscribe to the RSS feeds.
    For more information, see Subscribing to RSS feeds.

    You can now receive BMC Remedy ITSM Suite RSS feeds through RSS feed clients. For more information, see Receiving BMC Remedy ITSM Suite feeds.

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Comments

  1. Jamie Boley

    What is the purpose of the AR System Server to Key Map form?  Within our server group environment we have a server connect name (the actual server name) as well as an alias (or server group name).  Within this form, only a couple of AR severs are listed in the form and things are working fine, except when I'm trying to get RSS working.  Should this form have an entry for every AR Server as well as the alias name?  We only have the alias defined in our midtier configuration.

    Feb 03, 2015 02:43
    1. Prachi Kalyani

      Hello Jamie,

      Thank you for your comment. I will verify this with the concerned SME and get back to you.

      Thanks,

      Prachi

      Feb 04, 2015 12:18
    1. Prachi Kalyani

      Hello Jamie,

      “AR System Server to Key Map” form is used to obtain public key for encryption of data. In RSS, the form is used to generate the URL for the feeds.

      In a server group, if you have added only server group alias name in the midtier, that needs to exactly match the entry in this form. If you have not added individual servers in the midtier, there is no need to add their entries in this form.

      So, for all the names you see in midtier Server Settings page, need to be present in AR System Server to Key Map form for RSS to work.

      Hope that helps!

      Thanks,

      Prachi

      Mar 19, 2015 03:22