Configuring RSS feeds
Consider the following example:
Steven is an administrator who works in the IT department of a company. He wants to subscribe to RSS feeds so that his entire team can receive RSS feeds through the RSS feed clients. He logs in and configures RSS feeds by using the AR System Feed Definition form. Steven then selects the required links from the mid tier and copies the link to his favorite RSS feed client. He and his team now start receiving RSS feeds through that RSS feed client.
You must configure the mid-tier to make sure that the Fully Qualified Domain Name (FQDN) is specified for the AR System server name. For this, open the BMC Remedy Mid Tier Configuration Tool and click AR Server Settings. Make sure that the Domain Name is specified for the AR Server Name. For more information about configuring the AR Server Settings, see Configuring the AR Server Settings page.
If the domain name is not specified for the AR Server Name, an internal error is displayed when you try to access RSS Feed.
If an internal error is displayed even after specifying the correct domain name in the mid tier, check the entry in the AR System Server to Key Map form. The entry in this form must be a FQDN of the AR Server Name, the same as configured in the mid tier. If there is a mismatch, correct the entry in the AR System Server to Key Map form to match the value in the mid tier. Make sure that the FQDN of the remote AR System server can be resolved using the Domain Name System (DNS) from the central mid tier server and from the remote mid tier server.
To enable RSS feeds
Open the AR System Feed Definition form and enter the required information, and save the form.
For more information, see Defining RSS feeds through the AR System Feed Definition form.
If you are configuring RSS feeds, you must have administrative rights. However, to which RSS Feeds a user can subscribe to depends on the subscribers who are listed in the permitted subscribers list.
- As an administrator, subscribe to the RSS feeds.
For more information, see Subscribing to RSS feeds.
You can now receive BMC Remedy ITSM Suite RSS feeds through RSS feed clients. For more information, see Receiving BMC Remedy ITSM Suite feeds.
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