This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Compressing log files to send to BMC Customer Support

The Log Zipper, part of the BMC Remedy AR System Maintenance Tool, provides a collection of log files that are necessary to debug issues. The Log Zipper is used for installation issues and application issues that can occur months later.

To collect the logs using Graphical User Interface (GUI)

  1. In the BMC Remedy AR System Maintenance Tool, click the Logs tab.
  2. Click Zip Logs.
  3. Send the ARSystemLogs.zip output file from the temp directory to BMC Customer Support.

    Note

    To unzip the ARSystemLogs.zip file, use a utility such as WinZip to extract the files, or you might receive an error.

To collect the logs using Command Line Interface (CLI)

  1. Go to the <ARSystemServerInstallDir>\arsystem directory.
  2. Enter the following command:
    • Windows — ARSystemMaintenanceTool.cmd -silent -logs -zip_logs -output_file=%TEMP%\ARSystem.zip
    • For UNIX — ./ARSystemMaintenanceTool.sh -silent -logs -zip_logs -output_file=/var/tmp/ARSystem.zip
  3. Send the ARSystemLogs.zip output file from the tmp directory to BMC Customer Support.

    Note

    To unzip the ARSystemLogs.zip file, use a utility such as WinZip to extract the files, or you might receive an error.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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