This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Completing an upgrade from version 7.6.03 on a DB2 database

After upgrading from BMC Remedy AR System 7.6.03 on a DB2 database, some views may be inoperable. To remedy this issue, run the FixDb2InOperableviews utility to repair the inoperable views.

To run the FixDb2InOperableviews utility

  1. Copy the artools80_build001.zip file from https://communities.bmc.com/communities/docs/DOC-19894.
  2. Extract the zip file.
  3. At a command prompt, navigate to extracted folder .\artools80_build001\artools.
  4. Make sure that JAVA_HOME environment variable is set in the command prompt.
  5. Run the fixdb2inoperableviews.bat command.
  6. Select the mode to run: Command (1) or Interactive (2).
  7. Enter the appropriate options.

The options are as follows:

Option

Value type

Description

-u

String

User name. (This field is required.)

-p

String

Password of the user. (This field is required.)

-x

String

Server name on which BMC Remedy AR System is installed and the application is deployed. (This field is required.)

-a

String

Authentication string used for user validation.

-t

Integer

Port number on which BMC Remedy AR System is communicating.

-r

Integer

RPC queue number if you want to use a private RPC queue for the API.

-timeout

String

AR API timeout values in seconds. The format is Medium:Long:XLong, for example:

120:400:1800

-o

String

Output file name for a logging file.

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