This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

BMC Remedy ITSM Suite installation and upgrade paths

Choose one of the following paths to install or upgrade BMC Remedy AR System, which is part of the BMC Remedy IT Service Management Suite:

  • New installation of the BMC Remedy ITSM Suite — Run a new installation of all of the BMC Remedy ITSM Suite products:
    • BMC Remedy AR System
    • BMC Atrium CMDB
    • BMC Atrium Core Web Services
    • Atrium Integrator server
    • BMC Remedy IT Service Management
    • BMC Service Request Management
    • BMC Service Level Management
  • Installation of a server group — Install two or more servers in a server group.
  • Upgrade (with overlays) — Upgrade with overlays already created. This is a three-stage upgrade for customers who have previously installed AR System 7.6.04 and have already implemented overlays.
  • Upgrade (without overlays) — Upgrade with one-time conversion to overlays. This is a seven-stage upgrade for customers who do not already have overlays implemented and want to keep all customizations.
  • Installation of the BMC Remedy ITSM Suite Preconfigured Stack installer (This takes you to the BMC Remedy ITSM wiki space.) — Run a solution-based installer that installs the BMC Remedy AR System server and its components and ITSM applications on one server.
  • Silent installation — Run the installer in a headless environment, or run the installer on multiple systems at the same time.
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