This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

BMC Remedy Email Engine internationalization support

BMC Remedy Email Engine supports internationalization through UTF-8 encoded locales by default. To accommodate multi-byte languages, BMC Remedy Email Engine supports internationalization in all the entities and attributes.

Unicode settings are applicable to both the incoming and outgoing messages. The email engine always sends outgoing messages in the UTF-8 format. For incoming messages, the email engine attempts to retrieve the CHARSET of the MIME messages that were received. If BMC Remedy Email Engine receives the CHARSET form, it uses the same CHARSET to display email messages; otherwise, it uses UTF-8.


You cannot change the default UTF-8 settings of BMC Remedy Email Engine. BMC Remedy Email Engine does not provide UTF-8 support for the MAPI protocol.

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