This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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BMC Remedy AR System server file locations

Note

It is recommended that you retain this file structure. Do not remove DLL files from the arsystem/bin directory. If DLLs are not located in the bin directory, the thread running the process that requires a missing DLL will stop responding.

Windows locations



BMC Remedy AR System server file locations (Windows)

File Location
Executable/DLL files ARSystemInstallDir
Configuration file
  • ARSystemInstallDir\conf\armonitor.cfg
  • ARSystemInstallDir\conf\ar.cfg
AR and ar.ini files C:\Documents and SettingsuserName\ Application Data\AR System\HOME
Install log file %temp%\arsystem_install_log.txt
Default log files ARSystemInstallDir\Arserver\Db.log
Log files generated during import of data to the BMC Remedy AR System server database ARSystemInstallDir\Logs
Error files ARSystemInstallDir\Arserver\Db\arerror.log
API Package
  • ARSystemInstallDir\Arserver\api
  • Java doc files: ARSystemInstallDir\Arserver\api\doc
  • Header files: ARSystemInstallDir\Arserver\api\include.h
  • Library files: ARSystemInstallDir\lib.dll
  • Source code: ARSystemInstallDir\Arserver\api\driver
  • 64-bit library files: ARSystemInstallDir\lib64
Sample files ARSystemInstallDir\Arserver\samples
Email notification and submission configuration. (You must install and configure BMC Remedy Email Engine to use notifications). ARSystemInstallDir\conf\armaild.cfg
System Error Messages Help ARSystemInstallDir\Arserver\help
Forms that the installer imports during installation ARSystemInstallDir\Arserver\InstallForms
Forms that the server self-imports at startup ARSystemInstallDir\Arserver\SystemForms
By default, ARSystemInstallDir is C:\Program Files\BMC Software\ARSystem on Windows.

Note

If you use centralized preferences, the ARSystemHomeDirectory files are stored on the server and not in the local directories. For new installations on Windows XP, the default ARSystemHomeDirectory is C:\Documents and SettingsuserName\Application Data\AR System\HOME. On Microsoft Windows Vista, the default ARSystemHomeDirectory is C:\UsersLoginName\AppData\Roaming\AR System\Home.

UNIX locations



BMC Remedy AR System server file locations (UNIX)

File Location
Executable files ARSystemInstallDir/bin
Configuration files
  • /etc/arsystem/ ARServerID/armonitor.conf
  • ARSystemInstallDir/conf/ar.conf
BMC Remedy AR System servers
  • ARSystemInstallDir/conf/ar
  • /etc/init.d/arsystem
  • /etc/init.d/arsystem_ serverName
Default log file ARSystemInstallDir/db/.log
Install log file
  • /usr/tmp/arsystem_install_log.txt
  • /tmp/arsystem_install_log.txt (SUSE Linux and Red Hat Linux)
Log files generated during import of data to the BMC Remedy AR System server database ARSystemInstallDir/Logs
Error file ARSystemInstallDir/db/arerror.log
Lock files ARSystemInstallDir/db/.lck
API Package
  • ARSystemInstallDir/api
  • Java doc files: ARSystemInstallDir/api/doc
  • Header files: ARSystemInstallDir/api/include/.h
  • Library files: ARSystemInstallDir/api/lib/.a
  • Source code examples: ARSystemInstallDir/api/src
Sample Application ARSystemInstallDir/arserver/samples
Catalog files
  • /usr/lib/locale/C/LC_MESSAGES (Solaris and Linux)
  • /usr/lib/nls/C (HP-UX)
  • /usr/lib/nls/msg/En_US (AIX)
System Error Messages Help ARSystemInstallDir/help
Forms that the installer imports during installation ARSystemInstallDir/installforms
Forms that the server self-imports at startup ARSystemInstallDir/systemforms
By default, ARSystemInstallDir is /opt/bmc/ARSystem on UNIX.

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