This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Assignment Engine Administration Console introduction

To set up auto-assignment processes, forms, and rules, you use the Assignment Engine Administration Console.

The Assignment Engine Administration Console has these tabs:

  • Processes — Lists the processes that the Assignment Engine can use. Each process has a Process Name.

    Note

    BMC recommends that you use unique process names.


    Each process consists of a request form and a set of sequential rules, all of which you enter using the procedures described in the following sections.

  • Forms — Shows all forms registered with the Assignment Engine. To list forms used by a specific process, select the process name from the Show For Process list. The Forms tab also has a Related Processes table that shows the process for the form selected in the table. If the form is used in more than one process, the Related Processes table lists all those processes.
  • Rules — Shows all the rules in the Assignment Engine. To list rules used by a specific process, select the process name from the Show For Process list. The Rules tab also has a Related Processes table that shows the process for the rule selected in the table. If the rule is used in more than one process, the Related Processes table lists all those processes.
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