This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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After upgrading from BMC Remedy AR System 7.6.04 with view overlays present

When you upgrade from version BMC Remedy AR System 7.6.04, the view overlays that you had created in version 7.6.04 are available after the upgrade. Before you start using the view overlay with the upgraded AR System server, make sure that:

  • Only the fields with customizations are included in the view overlay
  • Fields that do not have customizations are not included in the view overlay

After you upgrade from version 7.6.04, use the Remove Field from View Overlay context-menu item to remove fields that are not customized. This step must be performed only once after upgrading from version 7.6.04.

Note

You can use an unsupported BMC Remedy Developer Studio plug-in to remove unmodified fields from view overlays. See https://communities.bmc.com/communities/docs/DOC-20153.

You can use the existing customizations after upgrade. The fields without customizations inherit updates to the base properties when you apply a hot-fix or upgrade the AR System sever in the future.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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