This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Adding web report and service address prefix

If a request is coming from a web service (WSDL) or a web-based (BIRT) report, and the request is made through an SSL device, a mismatch occurs assuming that the viewer.properties file is not set correctly. The URL of the request would be https://server, however, the service address in the response would be http://

To overcome this, you must set the base_url property of the viewer.properties file located in the <midTierInstallationDir>/WEB_INF folder. For example:

base_url = https://midtier:8080/arsys/

After setting this property, mid tier uses the base_url value otherwise mid tier relies on the URL specified by the server.

Note

After changing viewer.properties, you must restart the mid tier.

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