This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Actions in ITSM 7.0.00 applications that trigger caching

In large BMC Remedy AR System applications such as those in the BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite), some actions performed through the BMC Remedy AR System Administration Console might trigger a client cache load or an admin copy cache. The following table lists ITSM actions that can trigger a client re-cache or an admin copy cache event.

Action Client cache load Admin copy cache
Creating, modifying, or deleting a non-support user NO NO
Creating, modifying, or deleting an organization NO NO
Creating, modifying, or deleting a company NO YES 1

Creating, modifying, or deleting an association between a company and one of these items:

  • Approval mapping
  • Cause
  • Operational category
  • Product category
  • Site
  • Status reason
NO NO
Creating, modifying, or deleting a resolution category NO NO
Adding a company to a support user's access restriction list NO NO
Deleting a company from a support user's access restriction list NO NO
Adding a support group to a support user's profile NO 2 NO
Deleting a support group from a support user's profile NO NO
Adding an application permission to a support user's profile NO NO
Deleting an application permission from a support user's profile NO NO
Creating a service target NO YES
Deleting a service target NO YES
Adding or removing attributes in the BMC Atrium CMDB YES  3 YES

1. Removes the group record associated with the company.
2. Support groups are not used as permission groups in structures. This action does not trigger a client cache load.
3. The form must be open.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments