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4500 to 4899 - AR System application servers, including BMC Remedy Approval Server

The following table describes AR System application server (including BMC Remedy Approval Server) messages and notifications:

Number Description
4500 Note

AR System Application server terminated when a signal/exception was received by the server.

A signal terminated the approval engine. It was terminated either accidentally or intentionally by a user in your environment. The number following this error is the signal that was received. If the signal is 15, you should be able to restart the server and continue to work.

4501 Note

AR System Application server terminated — fatal error encountered.

A fatal error occurred within the approval engine. Details are in an associated message. This message indicates that the error was fatal and the approval engine is shutting down.

4502 Note

Operation cancelled due to error.

The command could not be performed because of an unspecified error. The command that failed is included in this message.

4503 Note BMC Remedy AR System Application server restarting.
4510 Warning

Two or more roles have the same name.

The system encountered two or more entries in the Approval Role form for the specified name. The system does not allow this. Delete or change one entry. The name is included in this message.

4511 Warning

No Approval Administration form was found.

The system could not locate the Approval Administration form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4512 Warning

No Approval Notification form was found.

The system could not locate the Approval Notification form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4513 Warning

No Approval Form form was found.

The system could not locate the Approval Form form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4549 Error

The supplied password is invalid for the user performing the operation.

The approval process is configured to require users to enter their password to approve or reject a request. Either the password was not supplied, or the supplied password was invalid for the user performing the operation.

4550 Error

Creation of an application form failed.

During the creation of the Application Pending form, an error occurred. Details are in an associated message. To re-create the form, correct the reason for the failure, and restart the arserverd process (or send a SIGHUP signal).

4551 Error

Must be Application Server user to perform this operation.

To run the specified delete operation and mapping forms, you must be the BMC Remedy AR System Application Service user (process). The forms should be considered part of the system structure and should not be deleted or modified. To delete one or both of the forms, use BMC Remedy AR System Developer Studio to select the forms for deletion, and ignore the system warning related to the forms.

4552 Error

The reserved application pending fields can only exist on one form. — delete duplicates to continue.

The system encountered two forms that have all the reserved application pending fields. The system cannot work correctly if two forms contain pending information. Delete one of the forms, or change it so that it is not considered an Application Pending form by removing fields in the 250 to 260 range. An associated error message identifies the forms.

4553 Error

No Application Pending form could be found on the server.

An Application Pending form is required for the system to support application operations. No form containing all the special reserved application pending fields was found. Load the Application Pending form.

4554 Error

An application command failed.

The system received a request to record a command or encountered a situation in which it attempted to record one automatically, and a failure was encountered during recording. Thus, the command was not performed. The attempted command is displayed with this message. An associated message contains more information.

4555 Error

Command requires a form name be specified.

The parsing or formatting command requires a form name. None was specified. Check the syntax of the command, and enter a form name as required.

4556 Error

Form name specified on command is not valid.

The specified form name is invalid on the system. The specified form name must be the name of an existing form.

4557 Error

Parse set fields command requires two forms be specified.

The parse set fields command requires that two forms be specified. Either none or only one was specified.

4558 Error

Qualification line error.

An error was detected in the qualification line. Additional information identifies the error and the position in the qualification where the error occurred.

4559 Error

Assign line error.

An error was detected in an assignment line. Additional information identifies the error and the position in the assignment where the error occurred.

4560 Error

No Approval Details form could be found on the server.

A request was made for finding forms joined to the Approval Details form, but no Approval Details form exists on the system. Generally, this means that the Approval subsystem is not installed. The command is not valid without the Approval subsystem.

4561 Error

Command requires a field name specified.

The command requires that a field name be specified. Review the syntax and retry the command with the appropriate field name specified.

4562 Error

Field name specified on command is not valid.

The field name specified for the command is invalid within the indicated form. The command requires that a valid field name be specified.

4563 Error

Command requires an entry ID specified.

The command requires that a Request ID be specified. Review the syntax of the command, and retry the operation.

4564 Error

Entry ID specified on command is not valid.

The Request ID specified for the command is invalid.

4565 Error

No Approval Signature form could be found on the server.

A request was made that requires access to the Approval Signature form, but no Approval Signature form exists on the system. Generally, this means that the Approval subsystem is not installed. The command is invalid without the Approval subsystem.

4566 Error

No Approval Detail-Signature join form could be found on the server.

A request was made that requires access to the Approval Detail-Signature form, but no Approval Detail-Signature form exists on the system. Generally, this means that the Approval subsystem is not installed. The command is invalid without the Approval subsystem.

4567 Error

Command requires appropriate parameters.

One or more expected parameters are missing from a process command.

4568 Error The start or end time provided for the command is not valid.
4577 Error

No Approval Server license — cannot run the approval engine.

BMC Remedy Approval Server checks licensing to determine whether a server is licensed for approval functionality. For an approval license to exist, a valid server license must exist because the server license is the base license and the approval license is an option. Make sure that the server license is valid and implemented.

4578 Error

There are two forms with the same license tag.

Limited licensing is in effect for approvals, and the system encountered two forms with the same license tag. Only the first form found with the tag will be loaded.

4579 Error

The Approval Server is in Limited licensing mode and no form associated with this limited license tag is found.

Limited licensing is in effect for approvals, and the system could not find any form with the tags in the limited license tag list. This is an error condition.

4580 Error

The Approval Server is in Limited licensing mode and this form does not have the proper limited license tag.

Limited licensing is in effect for approvals, and the system could not find a license in the limited license tag list for the specified form. The form name is identified in the message.

4581 Error Memory allocation failed in Approval Server.
4582 Error Another instance of the Approval Server is already running or the Application Dispatcher is in use.
4583 Error

Unable to open the Approval Server lock file.

The system encountered an error while attempting to open the Approval Server lock file <ARServerInstallDir>\arserver\db\ar.lck.390609.

4584 Error

Duplicate Approval Detail form found.

The system encountered two forms designated as the Approval Detail form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4585 Error

Duplicate Approval Signature Line form found.

The system encountered two forms designated as the Approval Signature Line form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4586 Error

No Approval Signature Line form was found.

The system could not locate the Approval Signature Line form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4587 Error

Duplicate Approval Process Definition form found.

The system encountered two forms designated as the Approval Process Definition form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4588 Error

No Approval Process Definition form was found.

The system could not locate the Approval Process Definition form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4589 Error

Command requires form and entry ID be specified.

Parameters are missing from the command to the Approval Server. An associated message with the actual command was sent to the Approval Process administrator.

4590 Error

Duplicate Approval Rule Definition form found.

The system encountered two forms designated as the Approval Rule Definition form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4591 Error

No Approval Rule Definition form was found.

The system could not locate the Approval Rule Definition form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4592 Error

Duplicate Approval Alternate form found.

The system encountered two forms designated as the Approval Alternate form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4593 Error

No Approval Alternate form was found.

The system could not locate the Approval Alternate form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4594 Error

Duplicate Approval More Information form found.

The system encountered two forms designated as the Approval More Information form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4595 Error

No Approval More Information form was found.

The system could not locate the Approval More Information form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4596 Error

Duplicate Approval Process Administrator form found.

The system encountered two forms designated as the Approval Process Administrator form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4597 Error

No Approval Process Administrator form was found.

The system could not locate the Approval Process Administrator form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4598 Error

Duplicate Approval Role form found.

The system encountered two forms designated as the Approval Role form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4599 Error

No Approval Role form was found.

The system could not locate the Approval Role form. Generally, this means that the Approval subsystem is not installed. The form is found by searching for a form with a specific tag in the Change History field, so it is also possible that the Change History field is corrupted.

4600 Error

The approval process for the indicated entry ID is already in progress. New approval detail entry cannot be created.

An approval is in progress for the indicated approval process and entry ID, so a new approval detail entry will not be created.

4601 Error

Multiple Next Approvers found but the current setting only allows one.

More than one Next Approver record was returned for the entry, and a Get Next Approver rule for the approval process is configured to return an error when multiple rows are returned. The operation has stopped. Either change the rule to allow multiple next approvers, or specify only one next approver for this entry.

4602 Error

AR System server does not support AR System Application Service user.

This can occur when BMC Remedy AR System 5.1 is used with Approval Server 4.x. Either upgrade your Approval Server to 5.1, or remove your BMC Remedy AR System Application Service password.

4603 Error

Field specified for first approver is not defined on the form.

The field defined to specify the first approver for the process does not exist on the application form. The field ID is appended to this message. If the process is defined as Ad Hoc, the operation stopped. If the process is defined so that Anyone can specify the next approver (see the BMC Remedy Approval Server section), the operation will continue after this message.

4604 Error

Sig-xxx command requires form to be the approval signature line form.

The issued command (sig-approved, sig-rejected, sig-cancelled, sig-reassign, sig-notify) must come from the AP:Signature form.

4605 Error

Sig-xxx command requires process to match details if process is specified.

The process specified in the issued command (sig-approved, sig-rejected, sig-cancelled, sig-reassign, sig-notify) does not match the process specified in the details record of this pending approval request.

4606 Error

Multiple approval process are associated with this application, but none is specified for this new approval process to use.

Your application has two or more approval processes configured for it, but the issued command (Add-sig or New-details ) did not specify which one to use for the new approval.

4607 Error

Process allows only one 'next approver' but two or more were specified.

The process was configured to allow only one approver, but more than one approver was entered in the Next Approvers or Reassign To field.

4608 Error

MoreInfo-xxx command can only be issued from the More Information form.

The issued MoreInfo-Return command must come from the AP:More Information form.

4609 Error

The specified process cannot be found.

The process specified in the AP:Notification entry or in the issued command (Add-sig, New-details, sig-approved, sig-rejected, sig-cancelled, sig-reassign, or sig-notify ) does not exist.

4610 Error

No process is associated with this form.

No process is associated with your approval application form, so the operation stopped. Before using a form for approvals, configure a process for it.

4611 Error

No join is defined between the form and the approval detail form.

Before you use the Approval Server with your application, join your application form to the AP:Detail form. For instructions, see the BMC Remedy Approval Server section.

4612 Error

No join is defined between the approval detail and signature line forms.

Before you use the Approval Server with your application, join your application form to the AP:Detail-Signature form. For instructions, see the BMC Remedy Approval Server section.

4613 Error

The issued Update-config command did not have a tag for the config parameter.

The issued Update-config command did not have a tag for the config parameter. If you are making approval configuration changes in the Server Settings form, try again.

4614 Error

The field IDs for the fields specified in the Send to Other, Subject, and Message fields in the AP:Notification entry could not be identified.

The field names specified in the Send to Other, Subject, and Message fields in the AP:Notification entry could not be converted to their field IDs. The actual error is appended to this message.

4615 Error

A join form of the Detail-Signature form cannot be found.

See error number 4612.

4616 Error

Duplicate Approval Administration forms found. Only one is allowed.

The system encountered two forms designated as the Approval Administration form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4617 Error

Duplicate Approval Notification form found. Only one is allowed.

The system encountered two forms designated as the Approval Notification form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4618 Error

Duplicate Approval Form form found. Only one is allowed.

The system encountered two forms designated as the Approval Form form. The system does not allow this. One of the forms must be deleted for the Approval system to work correctly. An associated message identifies the forms.

4619 Error

Duplicate Approval Preview Signature Line form found. Only one is allowed.

Only one form can have this designation. This message appears when the approval engine starts. To resolve this problem, designate only one Approval Preview Signature Line form.

4620 Error

No Approval Preview Signature Line form was found.

An Approval Preview Signature Line form is required, but no form was designated for this purpose.

4650 Error

The Completion field is required on Detail form but is missing.

The Completed? field (ID 13004) is missing from the AP:Detail form.

4651 Error

The Form field is required on Detail form but is missing.

The Application field (ID 10050) is missing from the AP:Detail form.

4652 Error

The Entry ID field is required on Detail form but is missing.

The Entry ID field (ID 8) is missing from the AP:Detail form.

4653 Error

The Next Approver field is required on Sig Line form but is missing.

The Next Approvers field (ID 13205) is missing from the AP:Signature form.

4654 Error

The Process field is required on Detail form but is missing.

The Process field (ID 10000) is missing from the AP:Detail form.

4810 Warning Duplicate category names found.
4820 Error Insufficient memory for Set Up and Move server.
4830 Error Same tag is associated with more than one form. This is not allowed.
4831 Error The tag is not associated with any form.
4836 Error Entry ID (0 is top level) or category tag is required for this command.

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