This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

User goals and features

BMC provides a large set of task-based, conceptual, and reference information about  Action Request System features for new and current users to help you be successful with your  AR System platform implementation. Each section contains a home page with goal-based topic summaries and links to instructions.

The following video (03:40) gives an overview of how different roles interact with  BMC Helix Innovation Suite :

https://youtu.be/LjEIoEea7Jg


Administrator responsibilities

Typically, AR System  administrators are responsible for some or all of these tasks:

  • Installing AR System  software
  • Defining their organization's work processes and business rules
  • Determining how to allocate server and database resources
  • Managing AR System  access control by assigning permissions for AR System  applications and their components
  • Maintaining AR System  by adding and deleting users, groups, and roles; backing up AR System server ; importing data from other systems

Application programmer responsibilities

Typically, AR System  programmers are responsible for some or all of these tasks:

  • Writing plug-ins and custom clients that use the AR System  C API, Java API, or Java plug-in API
  • Integrating external applications with  AR System

Developer responsibilities

Typically, AR System  developers are responsible for some or all of these tasks:

  • Creating a AR System  application that reflects a set of work processes and business rules, or working with a consultant to create an application
  • Localizing a  AR System  application for use in other languages or countries
  • Modifying a  AR System  application to reflect changes in the organization's work processes

End user responsibilities

Typically, AR System  end users are responsible for some or all of these tasks:

  • Using AR System  software
  • Raising incident and service requests
  • Analysis or consumption of a customized or prepackaged Remedy application included in an  BMC Helix ITSM solution

Security administrator responsibilities

Typically, AR System  security administrators are responsible for some or all of these tasks:

  • Securing AR System  software
  • Managing user accounts
  • Setting permissions
  • Implementing security policy, standards, guidelines and procedures to ensure ongoing maintenance of security
  • Managing user accesses for single sign-on, which includes managing server configuration, authentication mechanisms, and multiple realms.
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