This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

TrueSight Orchestration integration

TrueSight Orchestration enables IT organizations to automate tasks and processes, such as trouble ticketing, fault management, performance monitoring, and virtualization management.

Application developers can integrate  AR System  applications with TrueSight Orchestration. This integration requires the AR System  web services plug-in, which uses the Java plug-in server, to be installed with the  AR System server AR System  acts as a consumer of the TrueSight Orchestration web service.

To integrate  AR System  with TrueSight Orchestration, you must use TrueSight Orchestration 7.5 or later. 

For more information about TrueSight Orchestration processes and operations, see the  TrueSight Orchestration Content Open link  documentation.

The following video (4:00) provides step-by-step procedure to integrate  Action Request System with TrueSight Orchestration.

  https://youtu.be/MfpWzNMg0u0
To use the information outlined here, you should be familiar with creating forms and workflow in AR System , and you should understand how to use the Set Fields action in a filter or escalation. You must also be familiar with TrueSight Orchestration processes and operations.

To integrate a  AR System  application with a TrueSight Orchestration web service, you must complete these two main tasks:

  • Create an entry in the AR System  Orchestrator Configuration form. Each entry in this form defines the configuration for a specific TrueSight Orchestration web service.
  • Create workflow to integrate the application with TrueSight Orchestration, including:
    • A form containing the fields that will hold input and output values for data exchanged with TrueSight Orchestration.
    • A filter or escalation associated with this form. The filter or escalation must include one or more Set Fields actions that use the BMC ATRIUM ORCHESTRATOR data source.

      The tools you use to create AR System  workflow and applications and to create and customize TrueSight Orchestration processes have similar names. This section describes using Developer Studio to create  AR System workflow that integrates with TrueSight Orchestration. TrueSight Orchestration includes the workflow modeling tool TrueSight Orchestration Development Studio (Development Studio). For information about using Developer Studio with AR System , see Developing applications. For information about using Development Studio with TrueSight Orchestration processes, see the TrueSight Orchestration documentation

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