This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Specifying passwords and properties for connecting services to the server

To connected services to the server, you will perform these tasks:

  • Change application server passwords, which are required passwords that Remedy applications use when they connect to the  AR System server . Components that use application server passwords include  Mid Tier , plug-in servers, the  DSO  server, the Flashboards  server, the Email Engine , and custom applications. Most application server passwords are initially set when you install AR System , but you can change them at any time by using the Connection Settings tab.
    If you change an application server password on a AR System server , you must also make the change for the application that connects to that server. 
  • Set the RPC program number and port information for plug-in and DSO servers.
  • Configure timeout settings for the plug-in servers.

To set connection settings

  1. In a browser, open the Remedy AR System Administration Console, and select System > General > Server Information.
  2. Click the Connection Settings tab.
    AR System Administration: Server Information form—Connection Settings tab
  3. Edit the options on the tab as needed:

    Connection Settings tab fields

    Tab nameField nameDescription

    Application Service Password

    Specifies the password that the various application components such as Approval Server , Email Engine , and Flashboards servers use to access the AR System server . Asterisks in the field indicate that a password is defined.

    If you change this password on the AR System server , you must also change it for the Email Engine and Flashboards server if they are installed. To change the Application Service Password for the Email Engine , update the EmailDaemon.properties file (see Updating the Email Engine settings by using the Centralized Configuration). To change the Application Service Password for the Flashboards server, update the server.conf file (see Resetting the Application Service password for Flashboards). When working with server groups, use the same DSO and Application Service password for all servers in the group.


    Mid-Tier Administrator Password

    Specifies the password that the Mid Tier uses to access the AR System server . If you change this password on the AR System server , you must also change it in the Mid Tier Configuration Tool, which updates the config.properties file (see Configuring AR System servers that the mid tier uses). In the Mid Tier Configuration Tool, this password is called the Admin Password.

    Plug-In Server

    Local Password

    Sets a password for other AR System server to use when they connect to this server's plug-in server. If this option is specified, the plug-in server accepts connections only from the AR System server configured to use the same password. If you change this password, you must also change the appropriate plug-in server target password on any AR System server s that connect to this plug-in server. If this option is not specified, the plug-in server accepts connections from the AR System server not configured to use a plug-in server target password.


    Plugin Default Timeout

    Specifies the number of seconds in which the plug-in server must respond to the AR System server before an error is returned.


    Plugin Default PortSpecifies the default port for the plug-in server.

    Server Name

    Specifies the name of the AR System server associated with the target plug-in server.

    In this tab's table, you enter target connection settings. The AR System server uses these settings to connect to other plug-in servers.


    Port NumberSpecifies the name and port number for the target plug-in server.

    PasswordSpecifies the password for the target plug-in server. The server name and port number create a unique entry. If you modify a server name or port number, the password is cleared. If you remove the password for a particular entry, you can specify a server name and port number with no password for that entry. The next time you display the table, the entry is not displayed. The edit masked option is not supported in tables on forms. Therefore, when you type a new password in the Password column, it is visible. Saved passwords are masked.
    (For On-premises deployments only) DSO ServerDSO Local Password

    Specifies the password that a DSO server uses to access this AR System server . If you change the DSO Server password, you must also change the target password for any DSO servers that connect to this AR System server See Configuring Distributed Server Option. When working with server groups, use the same DSO and Application Service password for all servers in the group.


    DSO Local RPC Program Number

    Specifies a dedicated (private) RPC program number that a DSO server uses for all communication with the AR System server . If you leave this field blank, the fast and list queues process all distributed operations.


    Target connection settings tables

    Specifies RPC program numbers, TCP/IP ports, and DSO passwords that a DSO server uses when accessing remote AR System server s.  See Configuring Distributed Server Option.

    Remote WorkflowLocal Password

    Specifies the password that another AR System server uses to access this server through workflow. If you change this password, you must also change the appropriate remote workflow target password on any server containing workflow that connects to this server.


    Server Name

    Specifies the name of the remote server.

    In this tab's table, you enter target connection settings. The AR System server uses these settings to connect to other AR System server when required by workflow. 


    PasswordSpecifies a password to use when this server accesses the specified remote server through workflow. This occurs when an active link contains an SQL or Process command against the remote server and is activated by a non-administrator user. If the remote server specifies a workflow password, you must register that server and password, or you cannot access that server through workflow. The edit masked option is not supported in tables on forms. Therefore, when you type a new password in the Password column, it is visible. Saved passwords are masked.
  4. Click Apply.
  5. Restart the AR System server  for the Connection Settings to take effect.

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