This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Setting up outgoing email

Types of outgoing email in the  Email Engine  include:

  • Notifications—The most important use of outgoing email is using workflow to send notifications to users.  AR System  uses the  Email Engine  to send all notifications, not just email. You must install the  Email Engine  to send notifications from the  AR System server .
  • Replies to senders—A common function of outgoing email is making replies to senders (who send email to the incoming mailbox) with results. When you created an incoming mailbox, one crucial task you perform is associating an outgoing mailbox, specifically for the purpose of replying to emails that require a response, for example, query results. For more information, see Sending professional-looking reply email.
  • Messages form—You can send outgoing email using the AR System Email Messages form. You can type the message, or specify contents templates to use in the body of the email. Typically, you only use the AR System Email Messages form for configuring or troubleshooting the  Email Engine . The average user never sees or needs this form. 

The examples of outgoing email in the topics that follow use label/value pairs, aliases, variables, templates, and special keyword syntax as message content. The Email Engine  ignores any other text. The file contains a list of character set conversions for your outgoing mail. You can find this file in the Email Engine  installation directory.

This section provides the following information and instructions for creating and transmitting outgoing email messages from the Email Engine . Topics include:

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