This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Progressive web application screens

A Progressive Web Application (PWA) provides a modern, mobile-friendly interface that is similar to  Smart IT  but is also customizable and extensible like Mid Tier .

A Progressive Web Application can work with multiple types of clients—browser, Android, and iOS devices. PWAs are designed in such a way that the same view is used for browser and mobile clients, and it is responsive and is rendered according to the clients in which it is displayed. Using PWA, you can create applications that are flexible and provide a dynamic, modern user experience for your applications. 

Important

When you load the progressive views for the first time, depending on the fields on the form and resources on the client machine running the browser, there might be a delay while loading the form.

For example, on a 2 CPU 8 GB client machine, a typical Incident or Problem screen might take about 10-15 seconds more to load.

In Developer Studio , you can enable progressive views for an out-of-the-box (OOTB) form or for a custom form. 


Examples of Progressive Web Application screens

PWA provides  a modern, mobile-friendly UI that is similar to  Smart IT but is also customizable and extensible like Mid Tier
The following screenshot shows how an incident screen appears when progressive views are enabled:

The following screenshot shows how an incident screen appears
when progressive views are enabled on a mobile phone:

The following screenshot shows how an incident screen
appears when progressive views are enabled on a tablet:

Learning about Progressive Web Application

Mid Tier architecture

Enabling the Progressive Web Application screens Open link

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