This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Managing the archiving process

The AR System Archive Manager console is where you manage the archiving process. You can perform the following tasks from the Archive Manager console:

TaskDescription
AR System Archive Manager console overview      

Walkthrough of the Remedy AR System Archive Manager console and managing the archiving solution. See Managing the Archiving process policies Open link to learn more.

Opening the AR System Archive Manager consoleSteps to launch the console. See Opening the AR System Archive Manager Console below to learn more.
Turning archiving on and off

Enable or disable archiving. See To turn archiving on and off Open link to learn more.  

Changing how often the archiving process runs

Control the frequency of archiving. See To control the frequency of archiving Open link  to learn more.

Changing when a record is ready for archiving

Determine whether a record is ready for archiving. See To change when a record is ready for archiving Open link to learn more.

Disabling individual archiving policies 

Disable archiving of specific record types. See To disable individual archiving policies Open link to learn more.

Running an on-demand archive process

Run archiving outside the archiving schedule. See To run an on-demand archive process Open link to learn more.

Exporting and deleting archive data 

Move or delete archived records. See To export and delete archive data Open link to learn more.

Stopping an archive run after it has started Stop an on-going archiving operation. See Stopping an archive run after it has started below to learn more.
Rescheduling the archiving processReschedule the archiving process during non peak hours as per your convenience to obtain the maximum performance. See Rescheduling the archiving process to learn more.

 

To open the AR System Archive Manager Console

  1. In a browser, go to the following URL:  http://hostName:portNumber/arsys/
  2. Log on.
  3. Select AR System Administration > AR System Archive Manager Console.

To stop an archive run after it has started

If you need to stop the archive run after it has started, there are a few ways to do that, depending on the type of archiving run you need to stop:

  • Scheduled, full archive run—To stop an entire, scheduled archive run in mid-process, from the AR System Archive Manager console, turn archiving off. 
  • Individual archiving policy—To stop an individual archiving policy in mid-process when it is part of a scheduled archiving run, disable the policy in the AR System Archive Manager console. When you disable an individual policy that is part of a regular archiving run, the archiving run skips the remainder of the qualified records covered by the disabled policy and moves on to the next archive policy.
  • On-demand archive—To stop an on-demand archive, disable the applicable policy in the AR System Archive Manager console.

When you turn off archiving or disable an archiving policy as mentioned here, the archiving process finishes archiving the record currently being processed and then stops or moves on to the next archiving policy. All of the records that the archiving run processed before you disabled it remain committed to the Archive form. For more information, see Managing the Archiving process policies Open link .

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