This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.


Before implementing integrations between  AR System  and external systems, developers and administrators should have a strong working knowledge of  AR System  and  Developer Studio  or BMC Helix Innovation Studio. Also, working knowledge of the external systems that you are considering for integration with  AR System  is helpful.

Related topics

Configuring Open link (BMC Helix Platform)

The following image gives a high-level view of integrating third-party applications with BMC Helix Innovation Studio :

An administrator or a developer with administrator privileges can perform integrations by using the following integration methods:

Integration methodReference

Use BMC Helix iPaaS to integrate any application built with BMC Helix Innovation Studio with a third-party application by using the REST APIs.

Integrating BMC Helix Innovation Studio applications with third-party applications by using BMC Helix iPaaS, powered by Jitterbit Open link

Use Connectors to integrate an application built with BMC Helix Innovation Studio with a third-party service or an application without changing the application code.

Integrating with another application by using a connector Open link

Use REST API to integrate AR System  applications or external systems to exchange data. APIs allow greater flexibility because the data is in JSON which is widely used by web applications.

Use webhook APIs to create website integrations that interact with BMC Helix ITSM objects or data, and automatically notify external systems about changes that are made in AR System .

Adding AR System webhook to receive automatic notifications

Use JAVA APIs for integration and leverage the widely used Java programming techniques. Java API is forward and backward compatible with other versions of  AR System.

AR System Java API overview
Use SOAP-based web services to integrate when both the applications are capable of consuming XML. This makes the integration easier.

Publishing the AR System functionality as a web service

Before completing any instructions in this section, you should have a strong working knowledge of AR System and Developer Studio . A working knowledge of the external systems that you are considering for integration with AR System is also helpful.



Select integration points, platforms, an implementation method, and a technology method.

Integration technologies

Where to integrate AR System

Configure single sign-on and authentication.

Configuring anonymous authentication for web services on the mid tier

Setting external authentication options

Enabling BMC Helix Single Sign-On for Developer Studio

Setting external authentication options

Extend AR System server functionality to external data by using installed and created plug-ins.

Enabling Plug-ins

Configure and use the ARDBC and AREA LDAP plug-ins to integrate AR System with a directory service.

Integrating with a directory service

Use plug-ins and the AREA API to integrate AR System with external user authentication services.

AR System external authentication

View and process external data, access external relational database tables, read data from the AR System database with a third-party application, and provide read-only access to data in AR System forms.

Data and database integrations

Create custom plug-ins for Developer Studio .

Extending Developer Studio

Automate tasks and processes by integrating AR System with TrueSight Orchestration.

TrueSight Orchestration integration

Execute and control external applications within workflow to supplement AR System server and clients.

Running external processes with the Run Process action

Remove single sign-on capabilities.Removing BMC Helix SSO integration from AR System and Mid Tier

Manually integrate BMC Helix Single Sign-On with AR System server , Mid Tier , and BMC Helix CMDB .

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